0 out of 5 for crap customer service
SO this review is mostly getting dinged due to By Night Studios CRUMMY customer service. The Rules and undated time line are pretty well done.
So just after the release of the PDF, I started noticing tons of positive reviews for the new version of the rules and while I didn't care for what we saw in the early previews I thought that there may be enough to make it worth getting. I was interested in the PDF/POD combo but had no idea of when it would be release. Since I know that Onyx Path tends to offer upgrades to the combo set if you buy the PDF before the combo is released I decided to contact By Night to see how they would be handling it.
After messaging By Night I got a reply from them stating that they intended to do the very same approach that Onyx Path does and allow those that get the PDF early to upgrade to the combo set. So I went ahead and bought the PDF. Over all I was super amazed on how well it came together and I was excited to get a physical book.
Fast forward to after the POD version is available, I see no mention on the upgrade I decided to contact them again, to see if there was a delay or if sadly there was no way for them to do it. I received a reply that didn't address my question. So I polite reworded my question in case there was confusion and waited a reply. No reply came, so I resent it, no reply, so I posted the question on their Facebook, no reply, asked again still no answer, all the while I saw them answering other question on they very same Facebook posts, and while addressing other questions that I posted about rules and availability of their other PDFs, so I know they were able to see my questions.
Each and every inquiry was politely worded, and would only have taken them a moment to answer. I get that things don't always workout, especially for smaller companies, and a “sorry those plans didn't work out as we hoped”, would have been crummy but reasonable, but ignoring it and hoping it goes away is BS way to handle things.
I held off posting this until now as I hoped they would have responded but they didn't.